Gmail Outage Hits Paying Customers Where it Hurts
For the second time in recent months Gmail has suffered a significant outage that left an unknown, but clearly upset, number of users without e-mail. This time the outage appears to have affected primarily Google Apps Premier Edition Gmail users.
The company apologized in a message posted to Google Groups saying, “we know how important Gmail is to our users, so we take issues like this very seriously, and we apologize for the inconvenience.”
Around 9 PM PDT Google claimed that service had been restored, but all total some users were left without e-mail for over a day. As for how many, Google hasn’t offered any details, but those affected lashed out at Google. One message from an affected customer reads: “we may have to make other arrangements… apparently Google mail is not very reliable.”
It’s tempting to dismiss that person’s complaint by saying that you get what you pay for, but remember that, after the first 30 days, Google Apps Premier Edition is not free, it’s a paid service. Unlike the earlier outage, which affected mainly users of the free version, this one has hit paying customers where it hurts.