File Under: Business, Software & Tools

Headaches Continue at Gmail, New Outages Reported

GmailGoogle’s web-based e-mail service continues to suffer a few hiccups and outages Monday. The service has been spotty ever since a significant outage last week left an untold number of customers without access to e-mail and other Google web services like Calendar and Docs.

According to numerous posts to personal blogs and Twitter, Gmail users — in several locations, but mostly in the New York area — are reporting that Gmail is down or that they’re experiencing reduced functionality. A search of recent tweets shows even more problems, including threading not working properly, IMAP access not working, extremely slow page loads or the Gmail site not loading at all, instead showing a blank page.

Though Monday’s problems are causing headaches, they don’t yet add up to last week’s trauma. Last Thursday night, Google suffered a high-profile outage to its Google Apps Premiere Edition (GAPE) service, which unlike free Gmail, is a paid service aimed at businesses. For some, the outage lasted over 24 hours.

On Sunday, blogger and small business owner Loren Baker saw his entire Google account locked out for 15 hours, apparently through no fault of his own. As Baker writes on his Search Engine Journal blog, he considers Gmail a critical part of his business, and when the service fails, his business suffers greatly.

“Since Google has decided to take my account away from me, the nucleus of our company communications has been taken away and now is replaced by a black hole,” Baker writes.” My small business communications are now ruined until my account is reestablished.”

It’s certainly a view shared by many a small business owner relying on web applications and cloud computing resources of any kind. It’s a hurdle the industry as a whole is struggling to overcome as customers weigh the convenience of webapps with their apparent lack of reliability.

All in all, last week was a bumpy one for Google. Aside from user accounts locking up and GAPE e-mail failing, the company also pushed out a redesign to its iGoogle homepage that caused faithful users to cry foul.

Are you experiencing problems with Gmail today? If so, leave a comment describing the trouble. Or if you want to blog about your frustrations, link back to this post so we can find you in our trackback links.

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