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Sandy Rivchun, president of Charles Rivchun Jewelers in Cleveland, agrees, saying older Tiffany jewellery was both heavier and better. Michael Kowalski, Tiffany's marketing vice president strongly disagrees: "We define ourselves first and foremost as a jeweler. Tiffany design quality has been consistent and I would like to think it has been improving steadily." BrandEquity's Selame thinks there will always remain a place for Tiffany, as long as they preserve their cachet. It is the idea of Tiffany's exclusivity that makes people want to buy there. "People want to feel good about what they buy silver bangles, and that's what brands do. They're as much psychological as anything else. Otherwise, people could just go to health clubs to feel good." Travel anywhere in the world and mention the name Atlas�� charm bracelet, and memories of the elegant Audrey Hepburn in Breakfast at Tiffany's will follow. The movie was priceless in terms of boosting Tiffany's brand recognition.

"Among the over-40 crowd, the movie associates Tiffany with glamour," says Columbia Business School marketing professor Don Lehmann. "But the movie doesn't have much impact on 20-year-olds and Generation X, who do not have the same attachment with the store. In the long run, this is a problem for Tiffany because at some point, when those-40-plus people are going to die."

  • This page was last modified 05:27, 6 November 2009.
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