Shipt Shopper Account Deactivated? 7 Reasons Why It Happens
Shipt is one of the most popular grocery delivery platforms out there, and it's currently available in over 5,000 cities across the United States.
Working as a Shipt Shopper is also an excellent side hustle.
This gig economy app pays you to deliver groceries to people, and it's possible to make $20+ hour in busy markets.
But one common problem shoppers can encounter is getting their Shipt Shopper account deactivated.
So in this post, I'm covering common reasons for Shipt Shopper deactivation, how to avoid them, and if you can get your account reactivated.
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What Is Shipt Shopper Deactivation?
Shipt Shopper deactivation occurs when Shipt blocks you from accepting new grocery orders. In other words, it's like getting fired from Shipt, and you can't use the app to see and accept new orders anymore.
You don't always get an email alert about this either, so it catches a lot of people by surprise.
This is similar to Instacart deactivations and DoorDash deactivations, and unfortunately, it puts your income to a halt and makes the app unusable.
Common Reasons For Shipt Shopper Deactivation
It's important to understand the Shipt Shopper deactivation policy so you can avoid deactivation in the first place and what to do if you actually get deactivated.
1. Low Shipt Shopper Ratings
One of the main reasons for getting deactivated as a Shipt Shopper is to have too low of a shopper rating.
Shipt customers rate you and their experience after each delivery. These ratings contribute to your overall shopper rating.
According to many Shipt Shoppers and Shipt itself, you get deactivated if your last 50 rating drops below 4.7 or if your on time goes below 90 percent.
A 4.7 rating is a pretty high requirement, so if you have a string of awful ratings in a row, you're getting closer to the threshold of Shipt Shoppers deactivation policy.
The good news is you have 50 trips to smooth out your average, but always keep this rating number in mind.
2. Violating The Shopper Policy
Another reason you can get your Shipt Shopper account deactivated is for violating the Shopper policy in some way.
Here are some of the most common violations:
- Being rude to customers
- Making threats to customers
- Making physical advances on customers
- Driving while under the influence
- Being verbally abusive to customers
This is all common sense, but being rude to customers is quite subjective.
It's important to know that Shipt has access to every message you send to its customers.
So, even if your Shipt customer is being rude or frustrating to deal with, you need to maintain composure and to stay polite.
Being snippy, sarcastic, or insulting customers is the fastest way to get deactivated by Shipt, so definitely don't violate these policies.
3. Not Scanning IDs
Shipt lets you deliver things like alcohol to people alongside regular groceries.
Jobs like Instacart also allow for this, and it's actually a great way to make more money as a delivery driver since you can get some expensive orders.
However, you need to follow proper protocol and scan and record ID information if you're delivering alcohol.
It doesn't matter if the person is clearly over 21 either; this is how Shipt protects itself legally from minors getting alcohol.
So, walk through the proper steps if you want to make sure you don't get deactivated!
4. Shopping With Other People
While it might surprise you, you can get your Shipt Shopper account deactivated if you shop with other people.
It might be tempting to start a couple side hustle and to shop with your partner since it's faster, but never do this.
In fact, avoid bringing people in your vehicle as well at all costs.
Shipt doesn't insure your passengers or people who are shopping with you, so if it catches wind of you shopping with someone, you're getting deactivated instantly.
5. Canceling Too Many Shipt Orders
You don't get penalized for canceling Shipt orders once in a blue moon or if you give plenty of notice.
However, if you cancel orders last minute or cancel a lot of orders in general, you're probably getting deactivated.
Other driving apps that pay like DoorDash and Instacart have similar rules, and it makes sense.
After all, think about it from the customer's side of things: a last-minute cancel means they're not getting any groceries on time.
In short, do your best to complete every delivery, and only cancel if there's an emergency.
6. Always Delivering Late
As mentioned, you can face Shipt Shopper deactivation if your on-time rating falls below 90 percent. This means you need to deliver quickly and efficiently and to be on time whenever possible.
Part of this also means you have to be quick when shopping for substitutions, especially if a customer is being slow or not responding at all.
And deactivation does happen for this reason.
In this video, Shipt Shopper and YouTuber Ky Bradley shares how she got her Shipt Shopper account deactivated after delivering late since she didn't know about the rule.
Ky actually got an email from Shipt with a refresher course for her to take on how to deliver on time, but her rating dropped and they still deactivated her.
Use your best judgment, shop quickly but efficiently, and then deliver on time to avoid deactivation.
7. Purchasing Your Own Items
This is another obvious reason for getting deactivated by Shipt, but it still happens.
If you try to sneak your personal items in with your Shipt customer's order, Shipt will catch you and you will get deactivated.
The bottom line is that fraud is treated very seriously, so do everything by the book!
What Is The Shipt Deactivation Appeal Process?
Unfortunately, there isn't an easy way to get your Shipt Shopper account reactivated. In fact, most deactivations are permanent and emailing Shipt Shopper support doesn't usually result in a response.
If you get deactivated, make sure you check your email inbox! Shipt sometimes sends you refresher courses, and completing these when you receive them usually gives you a second chance.
But if you don't complete refresher courses, you're going to get deactivated and there's almost nothing you can do to reverse this.
Just note that if you don't pass Shipt's interview and don't get hired, you can always try reapplying in roughly 90 days since this isn't the same as Shopper deactivation.
What Do Other Shipt Shoppers Say?
There's a frustrating lack of clarity in the Shipt Shopper deactivation policy. However, many other Shipt Shoppers have identified common reasons for deactivation.
In this Reddit thread, here's what shopper MikeMiller8888 shares about why Shipt deactivates Shoppers.
MikeMiller8888 has over 2,500 completed shops, and here are some reasons he shares:
- Shopper rating dropping below 4.7
- On-time rating dropping below 50%
- Shoplifting
- Circumventing ID scans on alcohol orders
- Buying cigarettes or gift cards on orders
- Purchasing your own products with shoppers products
- Extreme rudeness/safety issues with a customer
Again, most of these reasons are common sense, but you really need to watch for your Shopper rating and on-time rating if you want to make money with Shipt.
Shipt Shopper Alternatives To Make Money
Unfortunately, getting your Shipt Shopper account reactivated is practically impossible.
However, the great news is you can still make money on the side with other apps that pay you to shop.
Some leading delivery gigs you can try instead of Shipt include:
- DoorDash: Start delivering with the leading food delivery app in North America.
- Steady: A free gig economy app that helps you find lucrative side hustles near you.
- Instacart: Get paid to delivery groceries just like Shipt and earn $15 to $20+ per hour in many markets.
- Amazon Flex: Earn $18 to $25 per hour on average delivering packages for Amazon.
- Grubhub: Another popular food delivery app in North America.
- Uber Eats: Deliver food and groceries with one of the most popular food delivery apps out there.
- Walmart Spark: Another package delivery gig that's similar to Amazon Flex and Shipt.
This is only a few examples of delivery jobs that pay as well.
For example, jobs like Roadie and GoShare let you make money with a truck, larger vehicle, or cargo van by delivering packages for people and businesses.
Similarly, you can use websites like TaskRabbit to make money by offering errand running services or by being a personal driver.
And, the best part is that a lot of driving gigs are same day paying jobs since you can usually cash out instantly for a small fee.
Extra Reading – Shipt vs DoorDash – Which Gig Pays More?
Frequently Asked Questions
What Shipt Rating Will Deactivate You?
A Shpt Shopper rating below 4.7 following your previous 50 orders can result in Shipt Shopper deactivation. Similarly, having an on-time delivery rating of lower than 90% for your last 50 deliveries also results in deactivation.
Can My Shipt Shopper Account Be Reactivated?
It's unlikely you can get your Shipt Shopper account reactivated. Shipt isn't known for responding to email requests for reactivation, and many violations of the Shipt Shopper policy are serious and result in permanent deactivation.
Final Thoughts
I hope our guide helps you understand the Shipt deactivation policy and how to significantly decrease the odds you get kicked off the platform.
And just remember: there are so many ways to make money in the gig economy so you don't have to rely on Shipt.
Plus, mixing in other delivery gigs like Steady, Instacart, Uber Eats, or DoorDash can help you make even more money and maximize how many orders you get overall.
Best of luck!
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